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  • Zinny
  • 4 Comments

  Aug 08 05:14 AM
  It is funny that AOL is mentioned in this article. It is downright ironic. Today, I had a very horrible experience with AOL customer service. It is such a convoluted situation, that to explain all the minutiae would bring me to the edge of madness again. I resign myslef to madness, then. The gist is that the SUPERVISOR told me that it was my duty to call AOL regularly to find out the best deals. I had contended that it was the duty of AOL to market to its existing (LOYAL) customers any promotional offers. Admittedly, $9.99 per month is not a lot, but over the course of 13 years, our monthly fees can add up. We simply asked the rep to credit 2 months of the monthly fees, as we were not informed of the FREE e-mail only options. We actually were willing to pay the 2 months, but on a different credit card. We were trying to fix a promo rate on our credit card which would take our payments and only apply them to the lower rate of the transferred amount, not the monthly recurring fees from AOL. So, we would be paying 22.99% on $9.99 every month. Yes, credit card companies are slithering shysters, also. The rep could not (would not) do anything. The supervisor kept accusing me of what I did wrong. Is this good customer service to incite a customer to ANGER? I kept my cool, and the SUPERVISOR at AOL said, "I have credited $19.90 (left out 8 cents) (9.99 x 2 = 19.98), thank you for calling AOL. Have nice day." ...And then she hung up! AOL/Time Warner/TWX deserves a slow and horrible death. Time Warner promised me that throughout the month of July, they were upgrading the HD service in North Orange County California. A girl told me this at the end of June, when I call to cancel and switch to AT&T U-Verse. She said "Will you at least not cancel until after we roll out these new services all through the month of July?" I said yes, and she was able to add me as another sucker that did not cancel. It is now more than 1 month later, and the Hi-Def channels she was promising still are not available. What HORRIBLE customer service. I will be cancelling my AOL/Time Warner as soon as I can call DISH/U-VERSE/DIRECTV or anything that has beeter service than Time Warner.

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  • Zinny
  • 4 Comments

  Aug 08 05:17 AM
  I realize I made some spelling errors. I was in a hurry... and I failed to proofread my comment.

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  • Zinny
  • 4 Comments

  Aug 08 05:19 AM
  Randy Falco (AOL CEO) needs to take a good look at customer service. It is key to any company's success. NOT a company's greed. Greed is never successful in the long run!

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  • htroute66
  • 9 Comments

  Aug 08 08:15 AM
  I don't know which article Zinny was reading, but AOL was not mentioned anywhere in this article!

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  • jakw
  • 11 Comments

  Aug 08 08:26 AM
  Hey Maney, you along with most opinionaters, like to compare unfavorability ratings with President Bush's 30% approval rating WITHOUT acknowledging the congressional approval rating between 9 and 14%. GOOD GRIEF ... when you are looking for low marks why not exhibit real understanding of what low really is. Congress wins the lump of coal and columnists who think they are writing dramatic revelations overlook the most dramatic, obvious reference. Congress is so low it should be unplugged from life support.

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  • GSlusher
  • 21 Comments

  Aug 08 11:19 AM
  Jakw: While the approval rating of "Congress," as an institution, is quite low (in part because the Republicans keep blocking the process), the ratings of INDIVIDUAL Representatives and Senators by their own constituents (the only ones who matter) are usually pretty good, much better than President Bush's. Do your homework.

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  • Zinny
  • 4 Comments

  Aug 08 12:49 PM
  AOL and Randy are mentioned at #7 on the worst CEO list. Whoever said AOL wasn't in the article needs to learn how to read.

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  • jmmx
  • 244 Comments

  Aug 08 01:52 PM
  Last chance to get aboard the Manzana Express. Soon Apple @ $190 will be history!
  
  As soon as they let out their new hardware upgrades and release the number of iPhones sold.
  
  IMHO
  

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  • Luc
  • 1 Comment

  Aug 09 08:28 AM
  Just some personal experience: Amgen always has been a company people loved to work for. Not only a great pipeline and great stock option evolution but mainly the company culture was a huge asset. Now the CEO (ex GE) thought everyone around him were a bunch of softies and everybody who wants a business career should have been in the navy. Then he hires some xxxxholes from big pharma like Baxter and Merck and you know what you get: an east-coast mentality in a west-coast company. Simply wont work....

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  • daniela
  • 46 Comments

  Aug 11 07:14 AM
  I would like some correlations here--most popular CEOs are those that are in relatively "well to do" in this economy. They are performing reasonably well. The only exception is JPM, which suggests that CEO is really special. I would not think much of the other top 10. Employees are like shareholders--when times are okay, employees have jobs, they think their CEO is doing good job.

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  • omajinai
  • 1 Comment

  Aug 11 12:32 PM
  Interesting that the company I work for (and have for 10 years) is on the list - yet I've never been approached to rate the CEO.
  
  I wonder who they got to rate them. I give these types of polls about as much credence as I give to a used car salesman's WORD.
  
  I would lay good odds that 90% of the people who were asked to respond that were in good standing (still employed/happily employed) with the company probably didn't bother to respond. Yet the 10% that had recently been let go, or were "disgruntled"... made sure that they did. Therefore, the poll numbers are most likely skewed.
  
  

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  • Tim A
  • 1 Comment
  • My Website

  Aug 15 02:13 PM
  Hi, this is Tim A from Glassdoor.com.
  
  @omajinai - the CEO approval ratings actually came from employees who have posted their reviews to Glassdoor. When an employee posts a review of his/her company, we also ask them to rate the performance of their CEO - and from there we can aggregate an overall CEO approval rating.
  
  And I think what makes Glassdoor different than a poll where the results can be skewed by those that choose to participate, we actually require everyone to participate (whether happily employed or disgruntled). We use a "give-to-get"... model - which means, to see the reviews posted by the community you first need to give us a review of your current or former employer. This model helps ensure we get ratings from a wider cross section of employees, and thus the results are more balanced than a typical poll.
  
  Hope that helps explain how the ratings work - check it out for yourself at www.glassdoor.com.

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  • Whole Truth
  • 3 Comments

  Aug 22 05:16 AM
  and all lower than democrat congress, which is even lower than pres. bush. drill now!

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  • Whole Truth
  • 3 Comments

  Aug 22 05:20 AM
  sorry for the double - eric schmidt - hard to understand - they do so many things to destroy and not unlock shareholder value.

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